IR
INNOCENTIA R
1 reviews | Active since Sept 2011
24 Jan 2018, 09:41
Incompetence
I cannot believe I am writing about you guys again, on the 19th January 2018 I wrote the attached review about my decorder being disconnected because someone did not tell me about pro-rata payment that needed to be made. This was sorted and I spoke to Edward who re-assured me that this will not happen again and apologised for inconvenience and advised you guys will debit my account on the 25th and include the pro-rata payment and subtract the activation fee, to my surprise this morning again my mother calls me fuming that the decorder is disconnected what exactly should one do to get proper service with you guys, should I just cancel everything with you guys altogether. Really I do not understand why I have to go through this when I have been a loyal customer, always paying my monthly fee on time. And the calls I am making to you guys who will be paying for the bills.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jan 2018, 10:45Dear INNOCENTIA
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply24 Jan 2018, 10:45
Official
Dear INNOCENTIA
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jan 2018, 12:35Good day Innocentia
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been activated as requested and the billing corrected and the account adjusted accordingly.
Your next payment due will be on the 25 January 2018 in the amount of R1062.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply24 Jan 2018, 12:35
Official
Good day Innocentia
Thank you for bring this matter to our attention.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been activated as requested and the billing corrected and the account adjusted accordingly.
Your next payment due will be on the 25 January 2018 in the amount of R1062.00.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,