RM
Reneilwe M
1 reviews | Active since Oct 2011
28 Dec 2017, 12:01
Incompetence
I called several times regarding my account and nobody has bothered to give an explanation. I don't understand why R1002 and R903 were debited in September and October. When I agreed to the price lock, I was told that I will only be paying R540 I didn't know and I was not told that they will be extra costs. I omitted paying end November because of the extra amounts you debited the past two months. Now I get an SMS saying I need to pay R1900. Where the hell does that amount come from, how was it calculated I need to know. Please sort out this nonsense because even if I owe you, I don't believe I owe three months and a half worth of installments. Sort this nonsense out or come take the freaken decoder because it is more trouble than it's worth.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Dec 2017, 12:29Dear Reneilwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Dec 2017, 12:29
Official
Dear Reneilwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jan 2018, 09:39Good day Reneilwe
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We investigating your billing concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Jan 2018, 09:39
Official
Good day Reneilwe
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We investigating your billing concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
RM
Reneilwe M's updateReviewer Update
06 Jan 2018, 22:35I wrote this review on the 28th of December, today is the 6th of January and still no call or message about my account. Your customer service is horrible, you're the worst organization ever. Since I'm so unimportant and no one is prepared or cares to assist me in anyway, please cancel that contract, I can't deal with an organization that does not value it's customers, I don't care how insignificant you think I am. Remember David ****ed Goliath and bigger organizations have fallen before.
RM
Reneilwe M's update06 Jan 2018, 22:35
Reviewer Update
I wrote this review on the 28th of December, today is the 6th of January and still no call or message about my account. Your customer service is horrible, you're the worst organization ever. Since I'm so unimportant and no one is prepared or cares to assist me in anyway, please cancel that contract, I can't deal with an organization that does not value it's customers, I don't care how insignificant you think I am. Remember David ****ed Goliath and bigger organizations have fallen before.