LM
Luleka M
1 reviews | Active since Jul 2015
13 Oct 2017, 22:15
INCOMPETENCE!
I've had enough of DStv's incompetence! They made a mistake on my account and now I'm faced with possibly having to pay double what I should be paying. After numerous calls to the call center this whole week whole I'm still faced with an inflated bills that is due in just over week -- and it's their mistake! How do you bill me for two services when I only have one? And how long should it take to have the account under the right code and have this fixed? Can you just be competent and do what you need to do DStv without having to frustrate your customers?!!!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
14 Oct 2017, 08:30Dear Luleka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Oct 2017, 08:30
Official
Dear Luleka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Oct 2017, 15:39Good Day Luleka
Apologies for the inconvenience.
We have escalated the matter to Price Lock to investigate. We'll follow up with the team and provide feedback on Monday.
Kind regards,
Girly
Best regards,
DStv (MultiChoice)'s reply14 Oct 2017, 15:39
Official
Good Day Luleka
Apologies for the inconvenience.
We have escalated the matter to Price Lock to investigate. We'll follow up with the team and provide feedback on Monday.
Kind regards,
Girly
Best regards,
LM
Luleka M's updateReviewer Update
14 Oct 2017, 16:30How I wish automated responses could automatically fix my problem! AGAIN ... I was on the phone this morning for the umpteenth time trying to get DStv to fix a problem created by their *********** consultants! How much more money am I gonna have to spend sitting on the phone while DStv's so-called customer care consultants twiddle their thumbs instead of sorting the mess they created?!!!
LM
Luleka M's update14 Oct 2017, 16:30
Reviewer Update
How I wish automated responses could automatically fix my problem! AGAIN ... I was on the phone this morning for the umpteenth time trying to get DStv to fix a problem created by their *********** consultants! How much more money am I gonna have to spend sitting on the phone while DStv's so-called customer care consultants twiddle their thumbs instead of sorting the mess they created?!!!
DStv (MultiChoice)'s replyOfficial
17 Oct 2017, 09:58Good day Luleka
I have tried contacting you to no avail.
Please note that your account has been fixed , it's currently reflecting a zero balance.
Apologies once again Luleka for the problem caused.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply17 Oct 2017, 09:58
Official
Good day Luleka
I have tried contacting you to no avail.
Please note that your account has been fixed , it's currently reflecting a zero balance.
Apologies once again Luleka for the problem caused.
Thank you
Girly
Best regards,
LM
Luleka M's updateReviewer Update
17 Oct 2017, 13:24It's hard to be appreciative when this has taken 10 stressful days on my side to have it DStv fix a problem it created. And now because of this mess up my DStv Now app refuses to link my smartcard. Am I looking at another 10 days or more before that is fixed as well?
LM
Luleka M's update17 Oct 2017, 13:24
Reviewer Update
It's hard to be appreciative when this has taken 10 stressful days on my side to have it DStv fix a problem it created. And now because of this mess up my DStv Now app refuses to link my smartcard. Am I looking at another 10 days or more before that is fixed as well?