DB
Dick B
1 reviews | Active since Oct 2017
11 Oct 2017, 15:05
Incompetence
I cancelled my DSTV subscription in the 1st week of August as I am tired of watching reruns. The problem now is that it is the 2nd month in which we have received SMS'es and phonecalls DEMANDING payment of our subscription even though Multichoice arranged for the cancellation of my debit order when I cancelled the subscription. Truly one hand not knowing what the other is doing!!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Oct 2017, 15:23Dear ****
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Oct 2017, 15:23
Official
Dear ****
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Oct 2017, 10:30Good day ****
Thank you for taking the time and respond to my call.
I apologise for the poor customer experience you received from our consultant.
Also, manually adjusted the account to be on zero balance and requested for the insurance to be cancelled as per your request.
Please do interact with us if you require any further assistance.
Once more, thank you for sharing your personal experience with us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Oct 2017, 10:30
Official
Good day ****
Thank you for taking the time and respond to my call.
I apologise for the poor customer experience you received from our consultant.
Also, manually adjusted the account to be on zero balance and requested for the insurance to be cancelled as per your request.
Please do interact with us if you require any further assistance.
Once more, thank you for sharing your personal experience with us.
Kind regards
Dinah
Best regards,