Incompetence

I was debited R400 more than agreed upon. When I called to find out what is going on, I was told that I called to change to a cheaper option, which I did not do, and then I was billed to change it back to premium. The call centre agent with a very bad attitude promised to email me my statement immediately, which she did not do. She said I never emailed to get my self service sorted out, but that email doesn't work. I was charged double for Box Office movies 3 months ago and I am still not closer to getting that sorted out after hours on the phone and many emails. Seems to me nobody at Multichoice knows what they are doing and do exactly what they want. I can't wait for Netflix to come to SA to bring you back to size.