Incompetence

I have 2 residential houses and therefore have 2 residential decorders. I have now been struggling for months to get Multichoice to bill my 2 decorders correctly. I use to have one account and one debit order deducted monthly. They changed their systems and without my knowledge or consent changed one of my decorders to be billed under a holiday view, therefore no more debit order for this decorder but requires me to eft money into this account constantly. I called in serveral times requesting them to change it back to show it under one residential account and one debit order. They assured me that it has been done. I once again today received an sms that they suspended my account after I paid in R1,361 and friday besides my R800 for the other decorder. When I called in now it has never been changed still reflected under holiday view and the payment just hanging in the air. Please can I have this sorted once and for all and not be told that the system automatically do things. They must be some human intervention allowing the system to operate.