INCOMPETENCE

The services for customer number ******89 were disconnected on 26/11/2015 and the change of ownership should have been transferred to customer number ***XX77 immediately<br> I was advised that the Change of Ownership can only be actioned on 10 December 2015.<br> My question to you is why is it that when I forwarded the Change of Ownership forms originally on 4 November 2015 and requested a credit must be transferred to account ***XX77, I was told by the service agents that I was not allowed my credit as the debit order had to run until 26/11/2015 and only then the change of ownership would happen. (I was informed that they could not override the SYSTEM and this is why my account could not be credited)<br> The Explora was also activated during November 2015 and this is why I requested the credit from account ******89 as there were 2 active subscriptions for the same residential address which in my mind was a total waste of money.<br> Why is it then the Change of Ownership will only occur on 10/12/2015 yet you wouldn't allow the change of ownership to go through sooner than 26/11/2015 and honour the credit I requested? <br>