Incompetence

at 2.30 this afternoon I spoke to a lady and asked for my holiday home to be switched back to my residential home. 1-2-3 she said it was done! Well, it's not!!!!!!!! I am writing here, because I really don't have that much air time to hold on as I was caller number 10! My residential decoder that needs to be switched on - with all the additions for the premium package is ***. Holiday home decoder is *** - primary and *** is secondary or extra view (I don't remember). Please ensure that the swap is done! Every December I have the same problem! Michele Rubin ***