Incompetence

On the 03/10 I called the DSTV call centre to upgrade my account from Family to Compact, when I called in I was unable to complete the call as I was cut offl, ***. My account was not upgraded. I had made a payment of R300 on the 26/09. I called again on the 10/10 and was told by Ludwe that my account was R153 in arrears and that I had 3 decoders activated on my account. I explained the situation thatas far as I was concerned my account should be in a credit of R101. Ludwe told me to email a query to multichoice which I did, I have still not heard from them even though I got a automated reply from there email. Last week my services were disconected and I called on the Saterday, the lady who assisted me said that someone had activated Compact on the wrong account and that she would put a query in and she reactivated my account. I have once again been disconnected and have now been told that I owe R453.00. I begged to speak with a supervisor and there is no other avenue to speak to someone in accounts as you have to go through the call centre. They say all calls are recorded, cant they go through the calls I have made and verify. Please help me i dont know whjat to do.