Incompetence

I was disconnected from dstv services due to account been in arrears whereas I paid R685.00 on 29/09/2015 so I phone multichoice and spoke to one of the advisers namely: Njabulo, who didn't care to listen to my query and all he did was to pass the buck back. He lacks listening skills, and has no ability to do his job at all. I was on the phone with him for about ?9 minutes and all this time he was busy babbling. When I enquired about the sms I got confirming payment due amounting to R684.83 on my mobile phone and a mail on Tv also confirming the same amount...yoh I got a lecture of my life, how is it my responsibility to know how much I'm suppossed to pay on monthly basis and he can only tell me what he just calculated and as to the amount the system confirmed on the sms it was inaccurate and he cannot answer for the system. I was very dissapointed with regards to the service I got being a client for almost a decade with multichoice. I'm not shifting responsibility, but the manner in which he carried on it got me thinking and revealed that he actually doesn't care about customers, especially when he said the solution to my problem is to call multichoice to confirm payment always.