Incompetence

I find the DSTV/Multichoice call centre staff utterly ***********, not to mention the team leaders that supervise them. I have made many calls over a two week period to try and get the error message cleared that i get when i try to rent a movie through box office, no one is able to help, they are not able to call one back when you run out of air time because one have been holding on so long to get through to an agent. Box Office is also available to Compact subscribers but the error message says that it is only available to Premium subscribers, numerous agents have pretended to try and assist but as soon as ones air time cut, they wont bother to call you back, knowing very well that the people that pay their very salaries is still sitting with the same problem. I find that it is disgusting that they don't even bother to call back their customers to try & resolve the problems they have reported knowing they have not resolved the customers problem, they constantly refer one to the website for self help service maybe because they aware of the incompetence of their call centre staff & the little effort they put in to actually try & resolve customer issues, especially on a Friday night.