Incompetence

My TV was not working last week, so the instàller/technician found out the problem was the decoder. The I took it walk-in center at uMhlanga. The person who assisted me said when she checks it is working but I requested a new since it's insured and I was no longer convinced it's working. To my disappoinment and surprise it was not in a box and no new remote. When I questioned her about that she said the decoders now come wrapped in plastic and the remote is only given when are new subscriber but I comp****. After that the TV only worked for 1day