Incompetatent staff's (Debit order billing)

Firstly all my calls to multichoice is also recorded. The debit went off my account in the 3rd and unfortunately there was no funds at that time so I called them around the 5-8 to debit my account. I have made over 7 calls to different people asking each one to run the debit order from my bank account from 2 weeks ago and till date they did not debit my account. But I received an sms yesterday stipulating they clicked my account due to non payment. Like seriously multichoice employs staff with no BRAINS? Because if a person (in my case more than 6 different people) have brains tgen a simple request as "debit my account for the balance I owe you" should have been done. All the different agents said they will debit my account but till date it is not debitted. Who is going to reimburse me for those 7 long calls? Yesterday 17th November 2017 at 15:35 from ********** 951 (I dailed ********** 222) I asked to speak to a manager because I have been pushed around for 2 week ONLY asking them to do 1 thing which was DEBIT MY ****** ACCOUNT.... then i was told that the supervisor ( a male) is busy and he will call me back. I did emphasis that it has to be today (yesterday) and I was told YES. but guess what this don't surprise me anymore no one called me back..

Multichoice: if my account is blocked due to your STAFF'S I will take yourl to court as ALL my calls made to yourl are recorded. And each call YOUR staffs said they will debit my account. Now if the funds won't be available then you will have to wait for my next debit date because along with my call records I do have a bank statement which will prove that I had kept yourls money in my account and now I will spend it because of me going tru trauma with your company. I made so many phone calls to yourl which I will have to withdraw the funds to pay for the calls. I will also now pay an attorney from the same funds if my account is blocked/suspended due to YOUR staff not doing their job. I can provide you with call records if you need it from myside and Il provide you with my bank statement showing funds was available for the debit when I called in many times to debit my account. Your staffs will now foot my bill of R1800 . It was R1500 (and some change) but due to them not debbiting my account it went to R1800 (and some.change) because of prorata I believe.

NB: for pulling out voice records. I called multichoice ON ********** 222 I called FROM ********** 951 06 nov 21:03 09 November at 12:21 13 nov 16:24 14th Nov 10:58 14th Nov 11:36 14th Nov 12:49 (I was called back on ********** 884) 17th Nov 15:35

(All my calls totals to over 40minutes) and still all different staff did not understand 1 simple request which is "DEBIT MY ACCOUNT NOW"

Multichoice; I am one person that was a client with you for many many years now and I have 2 contracts with you. I have compact price lock and I also have premium price lock. Don't **** me off for me to contact the below people. That will be my next step: I want a call from a senior before I contact the below seniors.

Mark Rayner COO Koos Bekker Director Calvo Mawela CEO Simon Camerer GM Metasebya Belayneh GM Efosa Aiyevbomwan public relations manager Rotimi Adeyeye senior sales regional manager Nomsa Chabeli GM marketing

My contact details.

********** I'd number ********** 170084 Cell ********** 884 / ********** 268 Niren Kardev