INCOMPETANT STAFF & SERVICE

Since the 14 August 2015, my DSTV has been disconnected more than 10 times due to the account being in arrears. Nobody can explain to me what the arrears is made up of, apparently it is from the old system, take on balance. They normally would just re-connect and tell me the matter will be escalated but without fail within the next few days it will be switched off again. They even sent me an email on 18 August 2015 & 26 August 2015 to say my account is not in arrears. Right now my service is disconnected and nobody can give me a straight answer. I have requested a complete statement from beginning of the year to date on numerous occasions but never receive it. I was also told at some stage that I was being billed a regular customer not an employee. I don't know who to believe and what exactly is going on with my account. So currently my Dstv is suspended due to nobody wanting to assist me in this matter and I have made my monthly required payments - VERY DISGUSTED IN THE SERVICE OF THE DSTV EMPLOYEE CALL CENTRE AGENTS - Oh you you never allowed to speak to a manger or supervisor as they never available!!!!