Incompetant Staff

I am beyond agree at the service i received from DSTV in the last 3 weeks. I am new to the price lock decoder and since this application started i have been getting no satisfaction from Multi Choice. It has been one problem after the other. I app**** for the Decoder and only received it 2 weeks later. I had to make follow ups regarding this application which i did and many has promised and nothing was delivered. Eventually when i spoke to a team leader the decoder was deliver a day later. So i received the device. Then i called just to get a few contact for the installation and i received it and i also requested for a contact update before this call. To my surprise this was never done. I received an SMS last week Thursday regarding a debit order that will go off from my account for the amount of R1093 and then i immediately called the call center again to esquire about this and i was told that its because there are 2 DSTV accounts active and i immediately cancelled the one account that i had all along and i was advised that it will not debit this amount of money from my account. I even explained to the lady i spoke to that i cannot afford this debit order to go off as it will make a broke man even more broke. and we laughed about it but now that this debit order has gone off it is no longer a laughing matter. I want a reversal done and i want it done now! before i forget i called in on saterday regarding the package on the Price lock. I was never advised that the package i was on will change if i take up the price lock, to my demise it changed from the plus package to the normal which also is a big problem cause if i knew i would not have opted for this deal. I requested on saterday that a query be logged and guess when i called in yesterday to follow this up it was never done. i also found out that my number was not changed ever since i started this price lock application. I spoke to a lady yesterday that advised that she is logging a query to the price lock department and they should get back to me in 24-48 hours. I don't think i can wait another hour to have this resolved. If someone from DSTV can not give me satisfactory service in an hour i will drive to the head office here in randburg and someone is going to pay for all my cost involved from the day i started this application. I worked in a customer service environment for for more 10 year and i am currently in a compliance servicing company and never have i ever given service as poor as i received in these few weeks. For a company that does not have any competition in there market this is the worse customer care i have ever dealt with. I regret purchasing one of there devises. My name is Yaurick Jegels - ********** 397 call me