Incompetant help from there help chats and telephone calls, Pathetic, shame on you DSTV

Had the DSTV Compact for 24 months Locked and Showmax added to the subscription on debit payments, I have had over 4 hours of back and forth between them, each blaming each other due to technical errors and neither 1 can get this resolved. they are obviously too embarrassed to escalate this to there managers due to there incompetence. Just for the record, its been going good for almost a year, now who is to blame for the error code. Bring on the AI