INCOMPETANT CUSTOMER SERVICE STAFF!!
<p>The agent made me spend half n hour on my cellphone trying to fix certain chanells playing on a 4.3 screen. Made me un***** all my cables, ***** them back in with no results. He tells me i must call my installer as he is convinced that it is my lnb or my cables!! He puts me on hold and l apparently consulted with another agent and in the end all i had to do was to press the shift button and the tv guide button. And whalla all fixed. Now should he not have known that SIMPLE STEP!! I pay almost r900 a month for this **** service. This call prob cost me almost r100. I moaned and will be calling his supervisor! Also beyond me that multichoice does not have a sharecall service. Been saying this for years!!! INCOMPETANT STAFF .... DSTV SUCKS!!!! </p>
Dear Nazlie Abass
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Nazlie Abass
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter