Incompetant Consultants

I am busy with a change of ownership with an Explora that I bought. We called the Multichoice call centre and we were informed that we can only fax or email the documents and they will attend to it within 48 hour and connect it immediately. On the 29 July 2015 we paid extra on our premium so that there will be enough money for the connection fee for the Explora. Ons the third of August 2015, I followed-up with regards to my query about my activation and extra payment I made and want only send an automated case number.<br> <br> The first consultant we spoke to said that the whole process will take 48 hours. The second consultant said that it may take approximately 7 days. The third consultant said that the whole process will take two weeks and that if we want the process to go quicker then we should go into a walk in centre to do it. <br> <br> Today I went to the Multichoice offices in Pretoria CBD. After waiting in line for a whole hour, then only was I told that they do not assist with change of ownership Exploras. By that time it was already too late to go to another branch and a day wasted.<br> <br> Will someone please assist with my change of ownership asap!!!<br> <br> Jo-Anne<br>