1 reviews | Active since Aug 2014
INCOMPETANT ACCOUNTS DEPARTMENT & CALL CENTRE
As from January 2016 Multichoice keep on suspending my account. I make use of my account number as reference( states clearly) on EFT payment, had no problem last year, just from January for some reason. Call centre keep on requesting proof of payment and promise that they will follow it up with accounts and get back to me....which they don't. Also keep on requesting my statement of my account, do not get a response their, and also I'm in credit with my account....why will you suspend my account?<br> Lost count as from January how many times I had to phone in to unblock my account, how many times I had to repeat myself. How many times I have sent proof of payment, how many times I've been promised that it will be sorted. This is a huge amount of money to pay monthly for such poor & unprofessional service. Please can this be finalised.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert