Incompetance of DSTV Call centre staff

<p>23rd April 2017 at 14:33 i had an error on my pvr, called the dstv call centre. spoke to a lady who assisted in clearing the error, but whilest on the line the error reappeared. we ran through various options and still no joy. at this point i still had a Signal strength of 98% and Quality of 100%. sher then advised me that my instalation is faulty. that being said she continued to walk me through the process of reseting my pvr to "factory settings", at this point all signal and quality had gone to 0%. i was then advised that "extra view" techs would call me in an hour to resolve my issue.</p> <p>i had to then call back an hour fourty five minutes later as i had not received a call back yet. the new person assisting me then advised me that the extra view techs dont work on Sundays(so she **** to me), he then also stated she should have never told me to reset to factory settings. so he said the decoder has now lost all settings and needs to be reloaded with updated software etc... in total these two calls equaled about one hour thirty minutes from a prepaid cell c mobile phone. he advised that i visit my closest multi choice centre to have the updates done.</p> <p>i then took 2hours off work on the Monday 24th 2017, to go to south Gate multi choise. the tech here assisted me with all the necessary updates etc, at the multi choice office all worked well. i was instructed to simply reconnect and all will be in working order. i got home installed and to my dismay, the same issue as before "pvr looking for satelite foot print".</p> <p>i then called the call centre, spoke to a lady who ran through various resets and trouble shooting. i had asked to escalte the call as she could not assist further. she indicated that the call would be escalated to extra view, im still waiting for that call from yesterday at 15:33 its now 10:31 Tuesday morning. she also indicated that there is an issue with my installation and i need to get an installer out.</p> <p>i then proceeded to call an installer who about two months back installed my explora and pvr extra view. he was supprised to hear my issue and came through first thing this morning at 09:00am. he literally walked to the pvr, went to menu-network settings-changed my one setting to SCRT (or something like that cant recall exactly) and boom its all working...not even 2 minutes in my home and he was on his way. </p> <p>i then had to pay him a call out fee of R350. so i would like to know from DSTV, your staff incompetance in the knowledge of their products costed me in excess of R600, who will be reinmbersing me as a client of yours? it was clearly the incompetance of the first call centre agent and the incompetance of the last agent who said that my installation is faulty. neither of the above were faulty in any way or form..it was just pure incompetance that caused this uncessary expenses. so how am i going to be reimbersed for my airtime, time off work and my cash i had to pay this morning?</p> <p>regards,</p> <p>Thomas</p>