LC
Lorinda C
1 reviews | Active since Feb 2020
02 Feb 2020, 10:55
INCOMPETANCE!!!
Much to my suprise and confusion, a debit order of R 3 015.00 has been debited to my account. When calling the call center the consultant had no idea what she was doing and said something as ridiculous as maybe my parents deducted the money? How old am I? 2? I told her it clearly says multichoice on my bank statement. Then was asked if I have ever paid for dstv before? I have only been a client for the past 10 years???!!! Anyhow have sent my bank statement and have received a reference number. My money better be refunded A.S.A.P.!!!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 09:14 Dear Lorinda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply03 Feb 2020, 09:14
Official
Dear Lorinda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
LC
Lorinda C's updateReviewer Update
12 Feb 2020, 11:16Dear DSTV
No communication or feedback has been received, I called 4 times last week and getting nowhere with the consultants, I have been told it takes up to 24 - 48 hours to be approved. I have been told it takes up to 72 hours to be approved. It is now been 10 days from my initial complaint and nothing has happened, what is the hold up? Why does it take so long for a refund to be authorised or approved when it took minutes for you to deduct the money from my account, WITHOUT authorisation, might I add!
I am beyond irrate with the service!
Lorinda
No communication or feedback has been received, I called 4 times last week and getting nowhere with the consultants, I have been told it takes up to 24 - 48 hours to be approved. I have been told it takes up to 72 hours to be approved. It is now been 10 days from my initial complaint and nothing has happened, what is the hold up? Why does it take so long for a refund to be authorised or approved when it took minutes for you to deduct the money from my account, WITHOUT authorisation, might I add!
I am beyond irrate with the service!
Lorinda
LC
Lorinda C's update12 Feb 2020, 11:16
Reviewer Update
Dear DSTV
No communication or feedback has been received, I called 4 times last week and getting nowhere with the consultants, I have been told it takes up to 24 - 48 hours to be approved. I have been told it takes up to 72 hours to be approved. It is now been 10 days from my initial complaint and nothing has happened, what is the hold up? Why does it take so long for a refund to be authorised or approved when it took minutes for you to deduct the money from my account, WITHOUT authorisation, might I add!
I am beyond irrate with the service!
Lorinda
No communication or feedback has been received, I called 4 times last week and getting nowhere with the consultants, I have been told it takes up to 24 - 48 hours to be approved. I have been told it takes up to 72 hours to be approved. It is now been 10 days from my initial complaint and nothing has happened, what is the hold up? Why does it take so long for a refund to be authorised or approved when it took minutes for you to deduct the money from my account, WITHOUT authorisation, might I add!
I am beyond irrate with the service!
Lorinda