1 reviews | Active since Dec 2013
Incompatence
I have an error on my decoder E16-4 that i have been trying to resolve. My decoder and smart card are both in East London South Africa and is used by my family while i work away in Mozambique. Because i am the account holder of the account i have to try resolve the issue from here in Mozambique but no matter how many time i have to explain to the *********** staff of dstv that this is the case they keep telling my it is a dstv Africa issue because i'm in Mozambique. This is not a dstv Africa issue as it is a dstv South Africa decoder and card used by South Africans in South Africa in East London. I have sent them numerous mails on this and they don't seem to understand this. I don's how to make this any simpler to understand and hope by posting this message that someone at dstv will be able to understand what i'm saying and clear the E16-4 error from my decoder.
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your service has been successfully activated on the DStv Compact Package.
We unable to confirm that the error has been cleared as the number on your account is not working. Please provide us with an alternative number in order for us to assist accordingly
To reconnect, disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your service has been successfully activated on the DStv Compact Package.
We unable to confirm that the error has been cleared as the number on your account is not working. Please provide us with an alternative number in order for us to assist accordingly
To reconnect, disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,