Incometent staff

To who it may concern,<br> <br> I have a DSTV premium package, I pay the amount due every month before the deadline which is the 5th via internet banking.My account has been suspended as from the 21-10-2014, I went to the Goodwood branch and the consultant showed me my last payment on his computer. He informed me that I need to get a statement from the bank to show the payment, and bring that to them and they will connect me again. Why do I need to get a statement when the payment is showing on their computer? His response was that sometimes the monies don't actually get transferred but the money has been taken off my account, I did check to confirm. He then very sarcastically responds that my girlfriend might have done some spring cleaning and has disconnected something, I told him that we have done all the troubleshooting that Multichoice tells you to do. He them runs off to his supervisor and tells a her that I have just made a payment and Im still not connected, very incorrect, so I have to tell my whole story again and from there, the consultant and supervisor both disappear and come back with a solution, the solution is that I need to pay R534 now and they will connect me, Crazy