Incapable of resolving my acoount issue

Multichoice still has not paid back the money (R2417,83) they deducted by debit order from my account on 2 November 2015.<br> <br> I have sent numerous emails and made hours of phone calls without ANYONE being able to assist me effectively.<br> <br> All conversations end with \The matter is escalated to our accounts department"<br> <br> I don't think that department even exists!<br> <br> The solution is simple: PAY BACK MY MONEY!!!"""