1 reviews | Active since Nov 2016
Inadequate service
<p>I have just converted my internet system to LTE and following this i am informed that this is incompatible with DSTV and the explora and I cannot connect unless I have an ADSL line. Apparantly DSTV's firewall prevents this. I believe this is unacceptable as both 3g and LTE are a better way to go than ADSL which is outdated and very slow. This is a typical situation where a monopolistic system which has numerous repeats and not enough competion prevents a supplier providing a decent service. I have accordingly cancelled Showmax and will now be using Netflix. </p>
Dear Mr P Rogers
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Mr P Rogers
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Mr P Rogers
Internet in your home (we recommend an uncapped ADSL account, with a minimum 4Mbps download speed. For the best experience, a download speed of at least 10Mbps is recommended).
For more information please find this link where you can find the requirements of Connecting your DStv Explora to the
Internet : http://www.dstv.com/topic/connect-your-dstv-explora-***5?utm_source=search&utm_medium=click-to-w
Regards
Elna
Dear Mr P Rogers
Internet in your home (we recommend an uncapped ADSL account, with a minimum 4Mbps download speed. For the best experience, a download speed of at least 10Mbps is recommended).
For more information please find this link where you can find the requirements of Connecting your DStv Explora to the
Internet : http://www.dstv.com/topic/connect-your-dstv-explora-***5?utm_source=search&utm_medium=click-to-w
Regards
Elna
This is not answering my question. Why must i have an ADSL line and also pay for LTE. I suggest you slowly read my initial query again and then try again to answer my question
This is not answering my question. Why must i have an ADSL line and also pay for LTE. I suggest you slowly read my initial query again and then try again to answer my question
It would be appreciated if you could reply to my complaint and explain what you are doing about connecting via LTE
It would be appreciated if you could reply to my complaint and explain what you are doing about connecting via LTE
Dear Mr P Rogers
Apologies for the delayed response.
Thank you for taking our call, as discussed we have referred the matter to the relevant department for further investigation. Feedback will be communicated as soon as more information is available.
Regards
Elna
Dear Mr P Rogers
Apologies for the delayed response.
Thank you for taking our call, as discussed we have referred the matter to the relevant department for further investigation. Feedback will be communicated as soon as more information is available.
Regards
Elna
THanks very much. Please let me have an email address that i can send the screen dumps to.
THanks very much. Please let me have an email address that i can send the screen dumps to.
Thank you Elna, Clement and Abdul for your excellent service in solving the problem
Thank you Elna, Clement and Abdul for your excellent service in solving the problem
You're welcome
You're welcome