Inadequate Service

On the 16/08/15 we went to Maponya Mall DSTV for change of ownership details. After waiting in line for so long we were told that we do not have all required documents for change of ownership. A week prior to this visit we were given these very documents to complete by the employees there. This was the same information we had received at the Jabulani branch a month prior. <br> <br> Our Frustrations: <br> - We were not advised correctly on what's required for change of ownership<br> - We went several times to the braches without being assisted successfully<br> - There's no sense of agency/ customer service from consultant and Manager<br> - Our one decoder is paid up to date but it has been deactivated without any notification<br> - And when we upgraded we were told we need to R60 only to find out our account is on R70 credit<br> - That changes can only be done on your debit order date - which makes no sense if the account is up to date<br> <br> We were at the branch for more than an hour and a half, No apologies at all from the manager for the inconvenience or assurance to say this will be done ASAP.<br> <br> These agents need training in customer service and the manager too.