Inadequate response and Escalation ignored

<p>I logged an issue regarding a lack of a warning when reminders are set for overlapping programme. I have an ordinary decoder with no dstv-access. I changed from Toptv/Starsat after 10 years and recall warning for overlapping reminders. The customer care consultant did not fully understand my issue and i asked for this to be escalated. I am still waiting.</p> <p>Also, when accessing the TV guide i.e. EPG there are annoying delays even in calm weather. Is this a bandwidth issue or a faulty decoder?</p> <p>Customer ********** 7</p>