Inadequate and flawed assistance from customer care agent (BOT)

I have been a premium subscriber since 2011. Last year I decided to add Showmax to my account. To my horror I discover this year that I have been billed by DSTV for 3 subscriptions. Finally after much ado, I managed to get the reversals done and had a credit of more than R3000 on my account.

This afternoon I spoke to an agent who gave me a 24 month locked subscription at a reduced amount of just over R800, excl my insurance, provided I do not cancel in the interim. Cancellation would attract a R180 penalty.

The agent took a while to 'update' my account but eventually told me that it was completed. I checked with him whether EVERYTHING would still be the same and that NOTHING would change, telling him about the aforementioned issue with Showmax. He assured me that all would remain as is. I checked with him a second time and again he assured me that all my products would remain in place and would still function.

I had been watching Showmax today without any problem and no issues

This evening though, to my utter dismay, I found that my Showmax subscription was no longer working " OOPS Your account currently has no active payment method. To view content log into Shomax on the web and visit My Account to update your subscription"

After a very long period of time the BOT agent assisted and promised that everything is now okay and should work.

IT IS NOT

I am so fedup! My DSTV profile says I am already subscribed to Showmax but my Showmax login says I need to subscribe.

What on earth! Either I am very stupid or non-tech-savvy or somebody doesn't know what they are talking about.

Asking them whether I should just cancel my DSTV altogether doesn't seem to phase them and asking for a customer service email address is falling on deaf ears.

Surely one would expect that there would be a seamless interface between DSTV and Showmax