WH
Wilfried H
1 reviews | Active since Apr 2011
02 Sept 2015, 10:57
Inactive Subscription, yet money deducted
I cancelled my DSTV subscription sometime in 2014. Not a single debit order has gone off my account since then. Except 27th of August 2015. I logged the complaint, received a \CASE NUMBER: ***"but nothing has happened yet to rectify this. <br> <br> I also logged a call on Twitter in reply to which I received a Direct Message in such shocking English that I actually can't figure out what the person was saying. <br> <br> Just reverse the transaction"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 13:38Hello katrienh77,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Sept 2015, 13:38
Official
Hello katrienh77,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team