Inactive smart card - no one has answers

Item: DStv (MultiChoice)
Rating: 2
Author: Patricia Z

Have been trying now for 3 days to get the suspension on my services lifted - call centre says there is none, but cannot link my smart card on MyDstv as it states that it is inactive, when calling call centre, my services are suspended on message &amp

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

26 Nov 2015, 08:03

Hello Patti.v.Zyl,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply26 Nov 2015, 08:03

Official