MG
Mzikayise G
1 reviews | Active since Jul 2013
20 Oct 2017, 07:16
Inactive services
My services were disconnected on Friday the 13th, still dont have anyexplanation. Can you kindly reimburse me the services for 13th and 14th of October and also my airtime used while calling you on both days.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 07:56Dear Mzikayise
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 07:56
Official
Dear Mzikayise
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 09:26Dear Mzikayise
Thank you for bringing the matter to our attention.
Kindly note your services were disconnected after they had to cancel the Price Lock contract immediately. The team tried to contact you the same day to confirm the package to activate however you were not reachable.
Please send us the itemized phone bill used calling us those days to ***. Respond back privately with the case reference number you will get after sending the email for us to retrieve the phone bill.
Apologies for the inconvenience you may have experienced in this regard.
Feel free to contact us is you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 09:26
Official
Dear Mzikayise
Thank you for bringing the matter to our attention.
Kindly note your services were disconnected after they had to cancel the Price Lock contract immediately. The team tried to contact you the same day to confirm the package to activate however you were not reachable.
Please send us the itemized phone bill used calling us those days to ***. Respond back privately with the case reference number you will get after sending the email for us to retrieve the phone bill.
Apologies for the inconvenience you may have experienced in this regard.
Feel free to contact us is you require any further assistance.
Kind regards
Lebogang
Best regards,