inactive cancelled account

I cant even begin to describe how disappointed I am with this company.

I installed my account in 2015 while living in Mpumalanga - for a very cheap option as I was living there without family and didn't need all the channels at that point. On the day of installation, I realized the package had too few channels so I phoned them immediately to upgrade. The agent on the other side assured me that it will be upgraded and I was sorted out. Now we all know how this works, you don't pay, you get cut-off. In January of 2016 I disconnected my account in because I was moving to another province. Which i was told can be done hasle free and I can always reconnect, cool. but as time went on, i couldn't reconnect as I rented in flat with dstv connection already and didn't need to connect mine.

Last year 2018, I tried to reconnect because I moved now to another province and living with my family now and I was told to pay R600 because my account is in arrears - WHAT!? How does an inactive account accumulate debt? It has not been in use since 2016 and now they say it has been running in background or something to that effect.

Appearantly I had double account for 1 residence - which is the cheap package that I cancelled on installation ( it was Not cancelled or just upgraded to the package of My choice by the stupid agent who assisted me telephonically when I opened the account) and the upgraded package i continued to use till I moved away in January 2016 .. how is that even possible?? On whose residence was this dormant account running that I now have to pay for? Whose account am I now being forced to pay because as long as I had Cancelled my account, I shouldn't have to pay for one that was being run without my knowing .. this is soo messed up on so many levels .. will rather install the OpenView and save myself the trouble