NS
Nkanyiso S
1 reviews | Active since Jul 2015
08 Jul 2015, 20:41
Inactive Box Office
I'm unable to use Box Office whereas one is required to pay for full premium to get access to box office. Now that I have the premium, I don't get any access to box office. What makes it worse is that I have contacted box office customer service since June 2015 requesting assistance with my problem ( when I'm trying to rent a movie, it returns a message saying my smart card is not registered) . The box office customer has made me hold for over 20 minutes each time I called and promised my query will be resolved in 24 hours! Same story since June 2015! This is so much of a ******* and very frustrating!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Jul 2015, 13:50Hello Mpizulu,
Reference is made to our telephonic discussion.
As advised, kindly ensure that your signal strength and quality ranges between 98% and 100%. Please reboot your decoder by unplugging the power cable, wait a few minutes. Re-insert the power cable and wait for the decoder to boot up.
Once the decoder has scanned, please check your signal strength and quality. As long as the signal strength and quality are 98-100% respectively, rent the movie from Box Office and allow it to download until successfully completed.
Please keep your PVR On at all times or on Standby but not completely off because when your PVR is off (i.e. no power), it will not receive DStv Catch up or Box Office downloads.
If the problem persist, please take your decoder in for testing at the nearest Multichoice branch or agency.
We look forward to continuing serving you as a valued customer. Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm regards
Dinah
Reference is made to our telephonic discussion.
As advised, kindly ensure that your signal strength and quality ranges between 98% and 100%. Please reboot your decoder by unplugging the power cable, wait a few minutes. Re-insert the power cable and wait for the decoder to boot up.
Once the decoder has scanned, please check your signal strength and quality. As long as the signal strength and quality are 98-100% respectively, rent the movie from Box Office and allow it to download until successfully completed.
Please keep your PVR On at all times or on Standby but not completely off because when your PVR is off (i.e. no power), it will not receive DStv Catch up or Box Office downloads.
If the problem persist, please take your decoder in for testing at the nearest Multichoice branch or agency.
We look forward to continuing serving you as a valued customer. Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Jul 2015, 13:50
Official
Hello Mpizulu,
Reference is made to our telephonic discussion.
As advised, kindly ensure that your signal strength and quality ranges between 98% and 100%. Please reboot your decoder by unplugging the power cable, wait a few minutes. Re-insert the power cable and wait for the decoder to boot up.
Once the decoder has scanned, please check your signal strength and quality. As long as the signal strength and quality are 98-100% respectively, rent the movie from Box Office and allow it to download until successfully completed.
Please keep your PVR On at all times or on Standby but not completely off because when your PVR is off (i.e. no power), it will not receive DStv Catch up or Box Office downloads.
If the problem persist, please take your decoder in for testing at the nearest Multichoice branch or agency.
We look forward to continuing serving you as a valued customer. Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm regards
Dinah
Reference is made to our telephonic discussion.
As advised, kindly ensure that your signal strength and quality ranges between 98% and 100%. Please reboot your decoder by unplugging the power cable, wait a few minutes. Re-insert the power cable and wait for the decoder to boot up.
Once the decoder has scanned, please check your signal strength and quality. As long as the signal strength and quality are 98-100% respectively, rent the movie from Box Office and allow it to download until successfully completed.
Please keep your PVR On at all times or on Standby but not completely off because when your PVR is off (i.e. no power), it will not receive DStv Catch up or Box Office downloads.
If the problem persist, please take your decoder in for testing at the nearest Multichoice branch or agency.
We look forward to continuing serving you as a valued customer. Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm regards
Dinah
Best regards,