Inactive accounts reactivated and billed

Multichoice put a debit order through on my account on 1 September 2015, I closed my account with them in October 2014.<br> <br> Upon querying this I was informed that they moved to a new system and all the accounts that have been deactivated has been reactivated and billed. <br> <br> How much money did they collect in the last two days as a result of this? Will the people they charged incorrectly be compensated for their lost interest?<br> <br> I also discovered that the credit due to me in October 2014 was also not paid to me. A journal was written on their part but the bank returned the funds to them.<br> <br> Question...how can you deduct money from my account (all the details are correct) and then not be able to repay to the same account?<br> <br> Last night I was assured a journal was written to refund the money deducted from my account last night. I asked how can I be sure the money will be returned since once before I also was assured a journal was written.<br> <br> Another question, why must I now wait 4 to 7 working days to get money back that multichoice took from me without my permission?<br> <br> Will customers affected by this error be refunded if other debit orders now bounce due to insufficient funds and they carry t