Inaccurate Feedback

I logged a report for Multichoice regarding their unwillingness to help me with a damage report on my decoder for my insurance. Sandile from Multichoice responded to my report stating that \as per our telephonic discussion"<br> I confirmed that I received assistance but I never received any telephone call from anyone at Multichoice. I had to acquire a damage report from another company who charged me R342.00 so the response by Multichoice to my <br> previous report is not true."""