FM
Fleur M
1 reviews | Active since Feb 2016
04 Feb 2021, 11:44
Inaccurate customer statements
For 2 years I have been asking for a Customer statement to be emailed to me. The statements online are inaccurate. The opening and closing balances do not even correspond. The call agents never take notes of the call. Never any followup. I am waiting for a response to an email from Nov 2020. The call agent assures me credits will be past, I have been waiting for a year for the credit, but nothing. Agent promises me the Manager will call me. It is all just a black hole. Who are their auditors. How can a listed company not produce accurate Customer statements?
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Feb 2021, 11:57Hi Fleur,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Feb 2021, 11:57
Official
Hi Fleur,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
FM
Fleur M's updateReviewer Update
04 Feb 2021, 12:03Before replying, please go back to the numerous emails I have sent to the help desk and fresh desk. The last email I sent today, but it goes back to November 2020. It is all just a black hole. No one responds, calls.
FM
Fleur M's update04 Feb 2021, 12:03
Reviewer Update
Before replying, please go back to the numerous emails I have sent to the help desk and fresh desk. The last email I sent today, but it goes back to November 2020. It is all just a black hole. No one responds, calls.
DStv (MultiChoice)'s replyOfficial
04 Feb 2021, 21:02Hi Fleur,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we noticed that the DStv written correspondence team was attending to your matter.
However we will contact you on 05 February 2021 to follow up on this matter.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we noticed that the DStv written correspondence team was attending to your matter.
However we will contact you on 05 February 2021 to follow up on this matter.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Feb 2021, 21:02
Official
Hi Fleur,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we noticed that the DStv written correspondence team was attending to your matter.
However we will contact you on 05 February 2021 to follow up on this matter.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we noticed that the DStv written correspondence team was attending to your matter.
However we will contact you on 05 February 2021 to follow up on this matter.
Kind Regards,
DStv: Hello Peter Team
Best regards,
FM
Fleur M's updateReviewer Update
12 Feb 2021, 11:50This cannot be for real. I am waiting in anticipation for a phone call, where I actually get to speak to someone. I even emailed DSTV to say I was available to receive a call. Does DSTV have any interest or ability to communicate with their clients, let alone those that pay premium rates. What could possibly be the reason to commit to calling and then never following through with the promise?
FM
Fleur M's update12 Feb 2021, 11:50
Reviewer Update
This cannot be for real. I am waiting in anticipation for a phone call, where I actually get to speak to someone. I even emailed DSTV to say I was available to receive a call. Does DSTV have any interest or ability to communicate with their clients, let alone those that pay premium rates. What could possibly be the reason to commit to calling and then never following through with the promise?