1 reviews | Active since Sept 2013
Inaccurate Billing
Good day, I left Multichoice staff accounts in July 2014 and I gave instruction fro them to debit my account for myself and my sister's account. Debits are done but not paid over to my sister's account. In short I'm paying for two subscriptions and only one is credited. In September they run a debit of R1 770. This is absurd, who authorised this debit? Where are my credits since 2014? Why has the money not credited back to my account. From 2014 I have been calling and sending e-mails but to no avail. I have a stack of e-mails to support this. I would like to see the issue of R1 770 debit fixed and the money returned back to my account. I would also like my credits that were not paid over to be paid back. <br> <br> Regards, <br> <br> Vusi
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
According to ur records you have been assisted by one of our consultants and advised to e mail us your bank statement as the payment in question is not reflecting on your MultiChoice account and we will assist you accordingly.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
According to ur records you have been assisted by one of our consultants and advised to e mail us your bank statement as the payment in question is not reflecting on your MultiChoice account and we will assist you accordingly.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,