Inability to update my account

I am extremely dissatisfied with the service I received from Multichoice. <br> <br> Firstly, I was not informed that when I setup a debit order, I was not informed that services are not automatically discontinued for upcoming month in the event where you miss a penalty. <br> <br> None the less, Multichoice updated my details in the credit bearer for non payment for that particular month missed none the less I agreed to pay it. <br> <br> I have paid the account and emailed the proof of payment to both the inquiry mail and payment mail however when I call or email I get told no payment has been received. <br> <br> Another time, it was blamed on the system upgrade. I then said fine, its cool I will repay again maybe I did not do it correctly. I repaid but still Multichoice failed to update my account. <br> <br> I have been emailing both the inquiry department as well as the payments department but no response. This is just ridiculous and very poor for a company like Mutlichoice which is no stranger to customer services.Guys come on, you very fast to update my credit records but very slow to update my payment.<br> <br> Furthermore, please sort out my account. I only have compact subscription and no premium subscription<br> <br>