Inability to solve an Error code problem

I have been calling in DSTV Call Centre for Error code 48-32 on my decoder, some channels are playing, and some are not. Every time I call in, I’m told to reboot the decoder, and the same thing happens after the reboot. I’m tired of calling in and making use of the stupid online self service, It’s been more than 15 days now and I paid full amount to access this sevice, yet I’m halfway through the month but haven’t accessed it. I keep on waisting my time and airtime to call in, and get the same response. Mxim. I am starting question the use of having this stupid product