TM
Tebogo Moabelo-Monareng
1 reviews | Active since Aug 2015
01 Aug 2015, 22:32
Inability to rent Boxoffice movies
I called the Dstv Boxoffice call centre a total of 5 times since April 2015 to date
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Aug 2015, 11:45Hello TebogoThato,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R50.00 has been removed from your Box Office account.
You may now rent from Box Office using the credit card as method of payment alternatively load credit on your box office account .
Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R50.00 has been removed from your Box Office account.
You may now rent from Box Office using the credit card as method of payment alternatively load credit on your box office account .
Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply05 Aug 2015, 11:45
Official
Hello TebogoThato,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R50.00 has been removed from your Box Office account.
You may now rent from Box Office using the credit card as method of payment alternatively load credit on your box office account .
Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R50.00 has been removed from your Box Office account.
You may now rent from Box Office using the credit card as method of payment alternatively load credit on your box office account .
Should you experience any difficulty please advise us by return mail to *** and we will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert