Inability to Provide Streaming Service

DSTV (multi-choice) is unable to provide access to the streaming service I bought and paid for on their platform via debit card. Even after a full month of daily calls to their call centre, engagements with live chat function and interaction with help@dstv and proofofpayment@dstv, they are still unable to provide connection. They have furthermore arbitrarily debited by bank account without my consent for a reason they cannot explain or identify. Absolutely terrible experience! Stay as far away from DSTV (Multi-choice) as you can!