JS
Joeleen S
1 reviews | Active since Dec 2020
03 Dec 2020, 07:57
Inability to process a refund.
I cancelled my DSTV subscription where after an additional payment was deducted. I have been struggling for more than a month to get my refund. Every time i contact them its a different excuse as to why the refund was not processed. I was paying per debit order so they have banking details on file but yet the excuse was i needed to submit proof of banking an my ID. Still no refund 2 weeks after this was done.
I am so happy i am no longer a customer your customer service is terrible!!
Pay back the money!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 09:25Hi Joeleen Smith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Dec 2020, 09:25
Official
Hi Joeleen Smith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JS
Joeleen S's updateReviewer Update
08 Dec 2020, 06:48Yet even more empty promises by your company. I am sorry but I really don't believe anything anyone from DSTV say anymore! How difficult can it be to refund someone money owed to them? I am so tired of all your excuses you really are a useless company!!
JS
Joeleen S's update08 Dec 2020, 06:48
Reviewer Update
Yet even more empty promises by your company. I am sorry but I really don't believe anything anyone from DSTV say anymore! How difficult can it be to refund someone money owed to them? I am so tired of all your excuses you really are a useless company!!