Inability to allocate payments correctly

I paid my DSTV account in full and for a year ahead on 5 Nov 2015. I received a phone call on 19 Nov to say I had not paid. I sent proof of payment.On 25Nov my DSTV service was cut off. I went to the Witbank DSTV office and gave them proof of payment. I phoned the DSTV call centre who confirmed that proof of payment had been received and reconnected my service. On 30Nov the DSTV was again cut off. I again phoned the contact centre and again sent proof of payment. On 4Dec I phoned the call center and was told that my payment had still not been allocated. I once again sent proof of payment. I request the accounts department number and was given a fax number. I requested an email address and was given one that is no longer in use. DSTV has had my money for a month and cannot allocate it correctly. I should not have to repeatedly spend my time and telephone costs to sort out a payment that has not been correctly allocted.<br> <br>