Inability to address the pairing of smart card

My saga with Multichoice continues. I initially logged my problem with my holiday home smart card 2 weeks and 2 days ago. After spending my weeklong holiday without TV, I logged the problem with HelloPeter on 27th August. Multichoice then made the attempt to appear as a \Service Oriented"company and responded via HelloPeter on 4th September stating that they would contact me regarding my issue. I have still had no contact from Multichoice and I still have no resolution to my problem. Every time I call the help desk - maybe 10 times to date - I get told that they will escalate to problem. I am due to go back to my holiday home at the end of the month - please can someone help me"""