YK
Yastheel K
1 reviews | Active since Nov 2014
04 Oct 2015, 16:14
Inability of supplier to deliver on basic services
after having sat on a call with a dusty agent for over 12 minutes, asking her to enable compact onto my existing supscriptionn, she was unable to do this and now my decoder refuses to come on.<br> <br> i have called the call centre again and still nothing has been done.<br> <br> I've asked both the agents to call me back or get their supervisor to do so and after an hour i am still waiting for that call.<br> <br> this is absolutely ridiculous and something needs to change about the level of service received from this ridiculously disorganised organization.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 11:13Hello yastheel_k,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Reference is made to our telephonic conversation in regards to your request to activate the DStv Compact Package on your account you advised that we should not activate the service and to only have the DStv Asian Package active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Reference is made to our telephonic conversation in regards to your request to activate the DStv Compact Package on your account you advised that we should not activate the service and to only have the DStv Asian Package active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 Oct 2015, 11:13
Official
Hello yastheel_k,
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Reference is made to our telephonic conversation in regards to your request to activate the DStv Compact Package on your account you advised that we should not activate the service and to only have the DStv Asian Package active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Reference is made to our telephonic conversation in regards to your request to activate the DStv Compact Package on your account you advised that we should not activate the service and to only have the DStv Asian Package active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Your support, and that of all our customers, is important to us.
Regards
Rupert