In the business of *****ing people over

If you insure something you do it to avoid having to spend unnecessary extra money to have it replaced if damaged or whatever.<br> I insured a device with a certain functionality. I believe it has to be replaced with such.<br> In order for me to remain convenienced it appears now that I have to BUY another decoder, a multi-switch and I require reinstallation all the things I didn't bargain for considering I paid insurance to avoid being inconvenienced. Well, guess what? I'm being inconvenienced. I phoned the call centre yesterday and achieved absolutely nothing while yet again spending money on calls that drag on forever. I was promised a return phone call. I'm still waiting. It's truly unfortunate that Multichoice is one of the only service providers of its kind because they would have zero customers left based if people had other options.