In may and now charges are differrent -***

I called call centre to change my package back to my old which was family with recording option,I called and spoke to Neo and advises her i Need to change back to family and she advises that i have to be charged a further R85 which comes to R320 and I advised her that I had the benefits for R235 and she could not give me proper feedback,also took long to give me the feed back. I am totally disapointed with multichoice and they need to correct this by today and contact me.