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Mark L

1 reviews | Active since May 2013

14 Dec 2017, 08:36

In credit yet the call centre says my Catchup was cancelled because I owed R270.

Twice in the last couple of weeks I have been disconnected from Catchup. Previous time they reconnected me and didnt say there was any issue. This morning got cut off again. Phoned call centre from work and gave ID# several times to the call centre only to be told my ID# is wrong. I think I know my ID #. Anyhow gave up and went online to get my account number. Phoned again spoke to a new person. This time was told the reason I had been cut off is I wasnt paying enough money into the account and owed money. I wasnt happy as I wasnt told that previously, but I then went and paid immediately. Then I thought let me check my statement. My December statement actually shows I am credit by R626.00. So now I am more in credit. DSTV please sort yourselves out and stop costing me money by having to phone you everytime you mess and and then blame me.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Dec 2017, 11:51
Official

Dear Mark

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

ML
Mark L's update18 Dec 2017, 15:26
Reviewer Update
Reply from Multichoice Dear Mark Thank you for bringing the matter to our attention and apologies for the delayed response. Kindly note the DStv Premium package is R789 and the PVR functionality is R85, total monthly subscription is R874. Please note on the 2nd December your account was only on a credit of R608.74 which you were still supposed to pay R265.26 to update the account until the 1st January 2018. The account is currently on a credit of R234.74 after we have received the payment of R500 on the 14th December. Please note your next payment will be R639.26 due on the 2nd January 2018, then R874 due on the 2nd of every month. Hope the above clarifies everything. We are here for you, please feel free to contact us if you require any further assistance. Thank you for your invaluable support. Kind regards Lebogang My Reply You guys are definitely clowns. You are repeating exactly what I told you. The R260 was only due on the 1 January, it was not overdue. You have not in any way answered my question and clearly there is a serious lack of understanding of how your own accounts work. Nowhere have I been overdue. I would hope that in the unlikely event I am ever overdue that you would send me a message. Because I certainly haven't received any messages either. SO YOU HAVE NOT ANSWERED MY QUESTION AS TO WHY YOU CUT ME OFF.