1 reviews | Active since Jan 2015
In correct billing
I am so disappoint by the service I have received from DSTV and I was not assisted properly and they still expect me to call back for an error that is not even caused by me. Someone paid an amount of R319 into my account and later reverse it back, while I have suspended my DSTV. now am calling to re-activate it am told that my account is in arrears i need to pay R319, but I know for a fact when I suspended my DSTV I was on DSTV extra. and the lady cant activate my account now but they claim its in arrears, and am expected to call back again when they have sorted this mistake. but how do I know when to callback, Why cant the call centre people call me back when they have sorted the mess out. Now am inconvenienced by this because my DSTV is still not activated. instead they selling me there promotions.
Dear Azola
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Azola
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,