MS
Muneebah S
1 reviews | Active since Feb 2015
18 Feb 2015, 12:41
in consistent services
i have subscribed to DStv in December 2014 and ever since i have had bad encounters with their call centre staff In the month in February i have called into their call centre more than 10 times to ask them to connect my service and each and every time they say the same thing over and over again, its a fault in their system and it wont happened again. To my surprise it happened again and again and i have made my payment at the beginning of the month.The call centre staff is inconsistent and *********** and there team leaders are rude, unhelpful and unprofessional
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DStv (MultiChoice)'s replyOfficial
18 Feb 2015, 13:36Hello muneebas,
We confirm that all the adjustments have been done and your account is reflecting the correct balance due for payment on the 1 March 2014.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm that all the adjustments have been done and your account is reflecting the correct balance due for payment on the 1 March 2014.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 Feb 2015, 13:36
Official
Hello muneebas,
We confirm that all the adjustments have been done and your account is reflecting the correct balance due for payment on the 1 March 2014.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm that all the adjustments have been done and your account is reflecting the correct balance due for payment on the 1 March 2014.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,